24/7 Outage Hotline
1-800-555-POWER
/
Mon–Fri 7a–7p ET
· Member Care
/
En Español
24/7 Outage Hotline
1-800-555-POWER
/
Mon–Fri 7a–7p ET
· Member Care
/
En Español
Power out? Report it any time, day or night.
The fastest way to get a crew dispatched — don’t assume we already know.
Programs & rebates
How can we help?
Use this form for non-urgent questions. For outages or emergencies, please call the 24/7 line above so we can dispatch a crew right away.
Our office
123 Demo Street
Anytown, USA 01234
Lobby hours
Mon–Fri 8:00 AM – 5:00 PM · Drive-up kiosk open 24/7
Phone
General 1-800-555-COOP · Emergency 1-800-555-POWER
Mailing
P.O. Box 1234, Anytown, USA 01234
Reach the right team
Department directory
Direct lines for the most common needs. All numbers are answered locally during business hours.
Billing & payments
1-800-555-COOP
billing@domain.com
Statements, payment arrangements, AutoPay, paperless billing, and capital credits.
Mon–Fri 7 AM – 7 PM
Start / stop service
1-800-555-COOP
service@domain.com
Move-ins, move-outs, transfers, and new construction connections.
Mon–Fri 8 AM – 6 PM
Programs & rebates
1-800-555-COOP
programs@domain.com
Solar Plus, community solar, EV chargers, heat-pump and appliance rebates.
Mon–Fri 8 AM – 5 PM
Bill assistance
1-800-555-COOP
brightpath@domain.com
Operation Bright Path, payment plans, and energy-hardship support.
Mon–Fri 8 AM – 5 PM
Media & press
1-800-555-COOP
press@domain.com
Statements, interviews, data requests, and high-resolution media assets.
Mon–Fri 9 AM – 5 PM
Board & governance
1-800-555-COOP
board@domain.com
Reach your elected directors, request to address the board, or get meeting records.
Replies within 2 business days